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Terms & Conditions
SAS TERMS AND CONDITIONS
IT IS AGREED:
1 About us
1.1 Company details
SAS International Limited (company number 02949913) (we and us) is a company registered in England and Wales and our registered office is at 28 Sutton Park Avenue, Reading, Berkshire, England, RG6 1AZ. We operate the website shop.sasintgroup.com.
1.2 Contacting us
To contact us, telephone our customer service team at 01183 381769 or email shop@sasint.co.uk
2 Our contract with you
2.1 Our contract.
These terms and conditions (Terms) apply to the order by you and supply of goods by us to you (Contract). No other terms are implied by trade, custom, practice, or course of dealing.
2.2 Entire agreement.
The Contract is the entire agreement between us in relation to its subject matter. You acknowledge that you have not relied on any statement, promise or representation or assurance, or warranty that is not set out in the Contract.
3 Placing an order and its acceptance
3.1 Placing your order.
Please follow the onscreen prompts to place an order. Each order is an offer by you to buy the goods specified in the order (Goods) subject to these Terms.
3.2 Correcting input errors.
Our order process allows you to check and amend any errors before submitting your order to us. Please check the order carefully before confirming it. You are responsible for ensuring that your order is complete and accurate.
3.3 Acknowledging receipt of your order and acceptance of your order.
After you place an order, you will receive an email from us acknowledging that we have received your order. Our acceptance of your order takes place when we send this email to you, at which point the Contract between you and us will come into existence.
3.4 If we need to cancel your order.
If we are unable to supply you with the Goods for any reason, we will inform you of this by email and we will cancel your order. If you have already paid for the Goods, we will refund you the full amount including any delivery costs charged as soon as possible. We will not be held responsible for any loss or damage caused as a result of us having to cancel an order.
4 Our goods
4.1 The images of the Goods on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflects the colour of the Goods. The colour of your Goods may vary slightly from those images.
4.2 Although we have made every effort to be as accurate as possible all sizes, weights, capacities, dimensions, and measurements indicated on our site are subject to raw material and manufacturing tolerance.
4.3 The packaging of your Goods may vary from that shown on images on our website.
4.4 We reserve the right to amend the specification of the Goods if required by any applicable statutory or regulatory requirement.
5 Return and refund
5.1 You may cancel an order for Goods prior to its dispatch by contacting us on 0118 3381769 or email shop@sasint.co.uk. You do not have the right to cancel an order once it has been dispatched.
5.2 You may request a refund for the Goods:
5.2.1 within 14 days of the date we deliver the Goods to you; or
5.2.2 if the Goods are faulty or damaged provided you notify us immediately and supply photographs of the fault or damage by contacting us at shop@sasint.co.uk.
5.3 If we approve your request for a refund you must return the Goods to us at your own cost (unless the reason you are returning the Goods are because they are faulty or damaged in which case we will reimburse you for the return carriage costs) to a specified SAS location.
5.4 We will issue a refund via your original payment method within 14 days of the date we receive the returned Goods less a 40% restocking charge unless you are returning the Goods because they are faulty or damaged. We will not reimburse you for the original delivery charges.
5.5 However, the right to a refund under clause 5.2.1 does not apply in the case of:
5.5.1 sealed Goods, once these Goods are unsealed after you receive them; or
5.5.2 Goods which are no longer in a resaleable as new condition or are otherwise damaged in any way.
6 Delivery, transfer of risk and title
6.1 The estimated delivery date for the Goods will be specified on the product information page and at checkout.
6.2 Next day deliveries do not include deliveries on a Saturday, Sunday, UK bank holidays or during our Christmas shutdown period (dates for the Christmas shutdown are detailed on the website).
6.3 We may deliver the Goods in instalments.
6.4 It is your responsibility to inform us at the time you place an order if there are any delivery or access restrictions we should be aware of including but not limited to deliveries requiring special vehicles or deliveries within specific time slots. We reserve the right to charge additional delivery costs if you notify us of any such access restrictions or upon our discovery of such access restrictions when we attempt delivery.
6.5 Delivery will usually take place on a business day between 8am and 5pm (GMT). If delivery has not been attempted or you wish to receive deliveries outside of these times, please call us on 0118 338 1769 or email shop@sasint.co.uk.
6.6 Occasionally our delivery to you may be affected by an Event Outside Our Control. See clause 13 (Events outside our control) for our responsibilities when this happens.
6.7 Goods may be available for collection from one of our facilities in Reading, Bridgend and Maybole. The check-out page for the Goods will confirm if the Goods can be collected and from which facility. If you wish to collect the Goods you must confirm this when you place the order and confirm the date on which you will collect the Goods on the check-out page.
6.8 Delivery is complete once the Goods have been unloaded at the address for delivery set out in your order or if you have decided to collect the Goods when they are collected by you or a carrier organised by you to collect them from us. The Goods will be at your risk on completion of delivery.
6.9 We require a signature by you or an authorised representative when we deliver or when you collect the Goods.
6.10 Title in the Goods shall pass to you once we have received payment in full, including of all applicable delivery charges.
6.11 We will not be liable for any failure to deliver the Goods which is caused by an Event Outside Our Control, or because you failed to provide adequate delivery instructions or any other instructions that are relevant to the supply of Goods.
6.12 If you fail to take delivery or collect within 10 days after the day on which we notified you that the Goods were ready for delivery or collection, we may resell part of, or all the Goods and after deducting any reasonable storage and selling costs, account to you for any excess over the price of the Goods or charge you for any shortfall below the price of the Goods.
7 No international delivery
7.1 We do not deliver to addresses outside mainland Great Britain.
7.2 You may place an order for Goods from outside the UK, but this order must be for delivery to an address in mainland Great Britain.
8 Price of goods and delivery charges
8.1 The prices of the Goods will be as quoted on our website at the time you submit your order. We take all reasonable care to ensure that the prices of Goods are correct at the time when the relevant information was entered onto the system.
8.2 Prices for our Goods may change from time to time, but changes will not affect any order you have already placed.
8.3 The price of Goods excludes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Goods in full before the change in VAT takes effect.
8.4 The price of the Goods does not include delivery charges. Our delivery charges are as advised to you during the check-out process, before you confirm your order.
9 How to pay
9.1 You can pay for Goods using a debit card or credit card.
9.2 Payment for the Goods and all applicable delivery charges must be made in advance unless you have a trade account with us and we have agreed a credit limit with you, in which case the payment terms we have agreed with you shall apply.
9.3 You can check the balance of any credit limit agreed with you by logging into your account. You will not be able to place any orders which would result in you exceeding the credit limit agreed.
10 Our warranty for the goods
10.1 The Goods are intended for use only in the UK. We do not warrant that the Goods comply with the laws, regulations or standards outside the UK.
10.2 We provide a warranty that on delivery and for a period of 12 months from delivery, the Goods shall:
10.2.1 conform in all material respects with their description; and
10.2.2 be free from material defects in material and workmanship.
(“Warranty”)
10.3 Subject to clause 10.4, if:
10.3.1 you give us notice in writing within 7 days of discovery that some or all of the Goods do not comply with the Warranty;
10.3.2 we are given a reasonable opportunity of examining the Goods;
10.3.3 you provide us, on request, any and all information, data and other materials required by us in order to assess the Warranty claim; and
10.3.4 if we ask you to do so, you return the Goods to us at your cost (unless the Goods are subsequently found to be in breach of the Warranty and in which case we will bear the cost of the return),we will, at our option, repair or replace the defective Goods, or refund the price of the defective Goods in full which shall be your sole and exclusive remedy with respect to the defective Goods.
10.4 We will not be liable for breach of the Warranty if:
10.4.1 you make any further use of the Goods after giving notice to us under clause 10.3;
10.4.2 you install the Goods with knowledge of the defect;
10.4.3 the defect arises because you failed to follow our instructions as to storage, commissioning, installation, use and/or maintenance of the Goods or if there are none, good trade practice;
10.4.4 the defect arises as a result of the combination and/or use of the Goods with products which have not been approved by us, including any fixing brackets;
10.4.5 you alter or repair the Goods without our written consent;
10.4.6 the defect arises as a result of fair wear and tear, wilful damage, negligence, or abnormal storage or working conditions; or
10.4.7 the Goods differ from their description or specification as a result of changes made to ensure they comply with applicable statutory or regulatory requirements.
10.5 We will only be liable to you for the Goods’ failure to comply with the Warranty set out in clause 10.2 to the extent set out in this clause 10.
10.6 These Terms also apply to any repaired or replacement Goods supplied by us to you.
10.7 By placing an order, you agree that you shall be solely responsible for compliance with the laws and regulations relating to the management of (as well as the payment for) the collection, recovery and environmentally sound disposal of any waste electrical and electronic equipment (“WEEE”) relating to the Goods to the extent relevant to the Goods supplied;
10.8 We agree to provide your WEEE compliance scheme operator with such information, data and other assistance relating to the Goods as that scheme operator may reasonably and necessarily request, such as to assist you in your compliance with legal requirements.
10.9 You agree to provide us on request any data, documentation, information and other assistance as we may reasonably require to evidence your compliance with clause 10.7 and you agree to indemnify us from and against any and all losses, costs (including legal and professional costs), expenses, damages and any other liabilities arising as a result of your failure to comply with clauses 10.7, 10.8 and 10.9.
11 Our liability: your attention is particularly drawn to this clause
11.1 References to liability in this clause 11 include every kind of liability arising under or in connection with the Contract including but not limited to liability in contract, tort (including negligence), misrepresentation, restitution or otherwise.
11.2 Nothing in these Terms limits or excludes our liability for:
11.2.1 death or personal injury caused by our negligence;
11.2.2 fraud or fraudulent misrepresentation;
11.2.3 a liability which arises under the Consumer Protection Act 1987; or
11.2.4 any other liability that cannot be limited or excluded by law.
11.3 Subject to clause 11.3, we will under no circumstances be liable to you for:
11.3.1 any loss of profits, sales, business, or revenue;
11.3.2 loss of business opportunity;
11.3.3 loss of anticipated savings;
11.3.4 loss of economic loss
11.3.5 damage to goodwill or reputation; or
11.3.6 any indirect or consequential loss.
11.4 Subject to clause 11.3, our total liability to you for all losses arising under or in connection with the Contract will in no circumstances exceed the price of the Goods under the Contract.
11.5 Except as expressly stated in these Terms, we do not give any representations, warranties or undertakings in relation to the Goods. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Goods are suitable for your purposes.
12 Termination
12.1 Without limiting any of our other rights, we may suspend the supply or delivery of the Goods to you, or terminate the Contract with immediate effect by giving written notice to you if:
12.1.1 you commit a material breach of any term of the Contract and (if such a breach is remediable) fail to remedy that breach within 14 days of you being notified in writing to do so;
12.1.2 you fail to pay any amount due under the Contract on the due date for payment;
12.1.3 you suspend, threaten to suspend, cease or threaten to cease to carry on all or a substantial part of your business; or
12.1.4 your financial position deteriorates to such an extent that in our reasonable opinion your capability to adequately fulfil your obligations under the Contract has been placed in jeopardy.
12.2 Termination of the Contract shall not affect your or our rights and remedies that have accrued as at termination.
12.3 Any provision of the Contract that expressly or by implication is intended to come into or continue in force on or after termination shall remain in full force and effect.
13 Events outside our control
13.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Contract that is caused by any act or event beyond our reasonable control (Event Outside Our Control).
13.2 If an Event Outside Our Control takes place that affects the performance of our obligations under the Contract:
13.2.1 we will contact you as soon as reasonably possible to notify you; and
13.2.2 our obligations under the Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Goods to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
13.3 You may cancel the Contract affected by an Event Outside Our Control which has continued for more than 30 days. To cancel, please contact us via telephone at 0118 338 1769 or email shop@sasint.co.uk.
14 Communications between us
14.1 When we refer to “in writing” in these Terms, this includes email.
14.2 Any notice or other communication given by one of us to the other under or in connection with the Contract must be in writing and be delivered by hand, sent by pre-paid first class post or other next working day delivery service, or email.
14.3 A notice or other communication is deemed to have been received:
14.3.1if delivered by hand, at the time the notice is left at the proper address;
14.3.2 if sent by pre-paid first class post or other next working day delivery service, at 9.00 am on the second working day after posting; or
14.3.3 if sent by email, at 9.00 am the next working day after transmission.
14.4 In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee.
14.5 The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.
15 General
15.1 Assignment and transfer
15.1.1 We may assign or transfer our rights and obligations under the Contract to another entity and we will notify you if this is the case.
15.1.2 You may only assign or transfer your rights or your obligations under the Contract to another person if we agree in writing.
15.2 Variation
Any variation of the Contract only has effect if it is in writing and signed by you and us (or our respective authorised representatives).
15.3 Waiver
If we do not insist that you perform any of your obligations under the Contract, or if we do not exercise our rights or remedies against you, or if we delay in doing so, that will not mean that we have waived our rights or remedies against you or that you do not have to comply with those obligations. If we do waive any rights or remedies, we will only do so in writing, and that will not mean that we will automatically waive any right or remedy related to any later default by you.
15.4 Severance
Each paragraph of these Terms operates separately. If any court or relevant authority decides that any of them is unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
15.5 Third party rights.
The Contract is between you and us. No other person has any rights to enforce any of its terms.
15.6 Governing law and jurisdiction
This Contract is governed by English law and each party irrevocably agrees to submit all disputes arising out of or in connection with this Contract to the exclusive jurisdiction of the English courts.
SAS Shop Delivery Terms
Deliveries
The estimated delivery date for products will be specified on the product information page and at checkout. If an item is not available, this will be clearly marked on the product page.
Next day deliveries do not include deliveries on a Saturday, Sunday, UK bank holidays or during our Christmas shutdown period (dates for the Christmas shutdown are detailed on the website).
Please let us know at the time of placing the order if there are any delivery or access restrictions that we need to be aware of or any special delivery requirements. If there are any access restrictions you may be contacted by a sales representative for more details and we may charge an additional carriage charge. If delivery is attempted and access is restricted, any additional delivery attempts will be subject to additional carriage charges. All deliveries of goods will require a signature on delivery.
Deliveries will be attempted Monday to Friday (excluding bank holidays) between 8am and 5pm. If delivery has not been attempted or you wish to receive deliveries outside of these times, please call us on 0118 3381769 or email shop@sasint.co.uk
We will aim to meet all delivery dates and times requested, however, there may be occasions outside of our control that result in changes to our order cut-off times and delivery dates. We will always try to minimise these disruptions and keep you updated on any changes.
Please note your order may arrive in more than one delivery depending on stock availability, we will aim to consolidate deliveries where possible.
Collections
Goods may be available for collection from one of our facilities in Reading, Bridgend and Maybole. The check-out page for the goods will confirm if the goods can be collected and from which facility. If you wish to collect the goods you must confirm this when you place the order and confirm the date on which you will collect the goods on the check-out page.
SAS Shop Refund and Cancellation policy
Cancellation
You may cancel an order for goods prior to its dispatch by contacting us on 0118 3381769 or email shop@sasint.co.uk. Orders cannot be cancelled once they have been dispatched.
Returns and Refunds
You have the right to request a refund for goods we have delivered within 14 days of the date of their delivery, subject to our terms and conditions below. All returns must be pre-approved by us by emailing shop@sasint.co.uk
If we approve the return, goods must be returned unopened and in a resaleable as new condition. The refund will be less a 40% restocking charge and a carriage charge may apply dependent on the value of the goods being returned. Original carriage charges are non-refundable.
Once the goods have been received back into our depot, we will make a refund via your original payment method within 14 days.
In the unlikely event you receive faulty or damaged goods please notify us immediately, supplying photographs, to shop@sasint.co.uk.
Once we have confirmed that the goods are faulty or damaged, they must be returned to us. Once received we will issue a refund for the goods, and we will reimburse you for the return carriage costs.